Terms and Conditions

Booking Conditions

1. Contact details:

Company name: THE SKI COMPANY (UK) LTD, trading as The Ski Company, with company number 04798416 and registered address at Studio C, 14 Backfields Lane, Bristol, England, BS2 8QW (“The Ski Company”, “we”, “us“ or “ours”).

Tel: 01962 899015

E-mail: [email protected]

2. Definitions:

"Accommodation Provider" means the owner(s) and/or provider of the accommodation being booked by you, with whom you will have a Contract with for the provision of such accommodation;

"Booking" means your reservation made through us for the accommodation, where we act as agent for the Accommodation Provider.

“Website” means our website at https://www.theskicompany.com/

3. Your Contract

3.1 In these Booking Conditions, “you” and “your” means the lead name (and authorised representative, where applicable) and all persons named on the Booking (including anyone who is added or substituted at a later date) and any one of them, as applicable.

3.2 The lead name shall be responsible for the administration and correspondence in regard to the Booking and warrants that they have the authority to make the Booking (and any amendments and/or cancellations) on behalf of all the persons named on the Booking. The lead name shall be liable for:

(i) the full payment of any deposits and balances;

(ii) the payment of any amendment fees or cancellation charges;

(iii) confirming all the details of the persons in the Booking to us; and

(iv) passing on to all persons in the Booking of any and all information issued by us including, without limitation, our booking confirmation invoices and these booking conditions.

3.3 These booking conditions, together with our privacy policy (www.theskicompany.com/privacy-policy/), Website terms of use and any and all information that we provide to you in regard to your Booking set out the terms on which the Ski Company agrees to make the accommodation available to you through our Website. In making a Booking with us, you are regarded as having read, understood and agreed to these booking conditions.

3.4 In making your Booking for the accommodation, we act as an agent for the Accommodation Provider and, as such, you will also have a contract (“Contract”) directly with the Accommodation Provider for their provision of the accommodation to you. The terms and conditions of your Contract with the Accommodation Provider will be made available to you and, in making a Booking with us, you are regarded as having read, understood and agreed to the terms of the Accommodation Provider’s Contract. Your Contract with the Accommodation Provider shall come into existence once we have confirmed your Booking with the Accommodation Provider and issued you with a confirmation invoice.

3.5 As your Booking is for accommodation only, you will NOT benefit from the rights applying to packages under the UK Package Travel and Linked Travel Arrangements Regulations 2018. As such, we will not be responsible or liable for the provision of the Accommodation and/or for any other additional travel services that you may book (including, without limitation, any excursions and/or car rental). In case of any issues with the accommodation and/or other such travel services, please contact the relevant service provider directly, with whom you have a Contract with.

4. Making a booking:

4.1 To make a Booking, you are required to select the accommodation and dates that you wish to book and submit a Booking request to us, together with your deposit (see clause 5 (Payments) below), either through our Website or by telephoning us on the telephone numbers shown in clause 1 above. We will then send you an email acknowledging receipt of your Booking request (please note that this email is not a confirmation of your Booking).

4.2 On receipt of your Booking enquiry, we will check availability and, if the accommodation is available, we will send you a confirmation invoice by email - at which point your Contract with the Accommodation Provider will be formed. Please check your confirmation invoice carefully and advise us immediately of any incorrect or incomplete information.

4.3 If your chosen accommodation is not available, we will refund any deposit(s) that you have paid to us.

5. Payments:

5.1 For Bookings made more than 60 days prior to the Booking start date, a non-refundable deposit of 25% of the total amount payable in respect of the accommodation Booking must be paid at the time of Booking. The remaining balance will be payable no later than 60 days prior to the start date of your Booking.

5.2 If you make a Booking within 60 days of your Booking start date the total amount of the accommodation Booking must be paid at the time of Booking.

5.3 Pursuant to clause 5.1 above and, in the event that the balance is not paid by the due date, your Booking will be considered to have been cancelled by you and:

(i) the Accommodation Provider and/or The Ski Company reserve the right, at their sole discretion, to re-advertise the accommodation for rent without prior notice to you; and

(ii) you shall be liable for the cancellation charges as set out in clause 7 below, in addition to the cancellation charges that the Accommodation Provider charges under your Contract with them.

5.4 Pursuant to this clause 5, payments can be made by credit card or bank transfer.

5.5 After the remaining balance on your Booking has been paid, we will send you an accommodation voucher by email, which you will need to print off and pass to the accommodation owner on the first day of your rental. The voucher will also include the accommodation owner’s contact details. In the event that you do not receive your accommodation voucher then please contact us, quoting your Booking reference number.

6. Prices

6.1 We endeavour to ensure that the information and prices on our Website are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. You must check the current price and all other details relating to the accommodation that you wish to book before you make your Booking. If a price on our booking confirmation and/or Website is obviously incorrect, a Booking made on that price will not be valid and we reserve the right to cancel the Booking, unless you wish to pay the correct price.

6.2 Prices will be shown as a ‘per accommodation’ charge (unless otherwise stated as being an amount due ‘per person’) and will depend upon your dates of travel, the planned duration of your stay and the type of accommodation you wish to book. We reserve the right to amend the prices on our Website at any time, prior to you making a Booking.

6.3 Prices are shown - and will be payable - in EUR (unless otherwise stated). You will also be required to pay any applicable tourist taxes on a per person, per night basis, on arrival at your accommodation.

6.4 We will not be liable for Booking errors which are attributable to you and, should you subsequently need to amend a Booking that we have confirmed, amendment charges shall apply in accordance with your Contract with the Accommodation Provider. We may also apply amendment charges in accordance with clause 7 below.

6.5 Any special offers and/or discounts that may become available after you have made a Booking with us, cannot be applied retrospectively to you existing Booking(s).

6.6 Some Accommodation Providers may require a security deposit to be paid on arrival at your accommodation, in which case you will be advised of such at the time of Booking or shortly after.

7. Cancellations or amendments by you:

7.1 In the event that you wish to cancel or amend your Booking, the lead name on the Booking is required to advise us in writing - and the effective date of any cancellation or amendment shall be the date that written notification is received by us.

7.2 You shall be liable for:

(i) the cancellation and/or amendment charges as set out by the Accommodation Provider; and

(ii) in the event that you wish to amend your Booking, an amendment administration charge payable to us (available on request); and

(iii) in the event that you wish to cancel your Booking, the non-refundable deposit of 25% (for the avoidance of doubt, your 25% deposit shall be non-refundable in the event that you cancel your Booking).

7.3 If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim some or all of these cancellation charges from your insurance.

8. Changes or cancellations made by the Accommodation Provider

8.1 Your Contract with the Accommodation Provider will set out what rights you may have in the event that the Accommodation Provider changes or cancels your Booking.

8.2 The Ski Company will not be liable for any loss, damage, costs or other expense you may incur as a result of your Booking being changed or cancelled by the Accommodation Provider, or in regard to any other arrangements you have made with other providers, under any separate contracts.

9. Unavoidable and extraordinary events:

9.1 Except where otherwise expressly stated in these Booking Conditions we will not be liable for any damage, loss, costs or other expenses incurred by you - or pay you compensation – in the event that your Booking is affected by unavoidable and extraordinary events.

9.2 Unavoidable and extraordinary events are events that neither we nor the suppliers of any service(s) in question could, even with all due care, foresee or avoid and include, without limitation; war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities, unforeseeable technical problems with transport, airport, port or airspace closure restriction or congestion; flight or other travel restrictions imposed by any government, regulatory authority or other third party; industrial dispute, sanctions, lock closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster and all similar events outside our or the concerned supplier’s control.

10. Liability

10.1 The Ski Company will not be liable in any respect for the provision of the accommodation or for the acts, errors, omissions, representations, warranties or negligence of the Accommodation Provider and/or any third party.

10.2 Except as expressly set out in these Booking conditions, all the information displayed on our Website is provided without any warranty (either express or implied) or implied term of any kind including, without limitation, any implied warranties or terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. The inclusion or offering of any accommodation on our Website does not constitute any endorsement or recommendation of any such accommodation by us. The information and images relating to the accommodation are provided to us by the Accommodation Providers as guidance only and we shall not be liable for any inaccuracy of any such information or images (including, without limitation, facilities or distances).

10.3 The Ski Company shall not be liable for any loss of profits; loss of business; loss of anticipated savings; loss of personal accommodation or possessions; loss of use of the accommodation; loss and/or damage to the accommodation and/or to any personal belongings/possessions; or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses in respect to any Booking.

10.4 In the event that The Ski Company are found liable for any loss, damage, cost or other expense under these Booking conditions, our liability shall be limited to direct damages that were; (i) reasonably foreseeable by both you and us; (ii) actually suffered or incurred by you; and (iii) directly attributable to the actions of us; and shall not, in any event, exceed the total cost of your Booking with us.

10.5 The supervision of children, babies and adults requiring care remains the responsibility of you and the members of your Booking at all times.

11. Covid-19:

11.1 We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

(i) If you, or anyone in your booking, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If you have to cancel your booking, the provisions of clause 7 shall apply - however, you may be able to claim the cancellation charges back from your travel insurance.

If this happens whilst you are at the accommodation, you should notify us without delay and we will provide such reasonable assistance as we can in the circumstances.

However, we will not be responsible for covering the cost of any curtailment of your Booking, missed transport arrangements, additional accommodation required (either in the UK or in any other destination, prior to your departure), the costs of return travel or any other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.

(ii) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so and, as such, you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with your Booking, or that portion of your Booking.

(iii) If, on the first date of your Booking reservation at the accommodation:

(a) a Covid-19 travel restriction is imposed by any government or regulatory authority that prevents you from travelling to France; and/or

(b) the accommodation and/or ski resort is closed as a result of the actions of the French government or regulatory authority in response to Covid-19; and/or

In these events, your Contract with the Accommodation Provider will set out what refunds (if any) may be due.

11.2 You also acknowledge that the Service Providers and any other suppliers providing activities or equipment, or facilities, including activity and excursion providers will need to comply with national and/or local guidance and requirements relating to Covid-19 - and may have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of facemasks, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation and limited entertainment and food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of your booking and all measures will be taken with the purpose of securing your safety and those around you.

12. Special requests

Any special requests must be advised to us at the time of Booking. Whilst every effort will be made to pass on any reasonable special requests to the Accommodation Provider, we cannot guarantee that they will be fulfilled and any failure to arrange a special request shall not be deemed as being a breach of our contract with you. We reserve the right to decline any Booking that is conditional upon any special request being met. The fact that a special request has been noted on your Booking confirmation invoice or any other documentation or that it has been passed on to the accommodation owner is not confirmation that the request will be met.

13. Restricted mobility or other medical conditions

If you or any persons in the Booking have any specific medical condition, disability or reduced mobility which may affect your chosen accommodation then you should provide us with full details before or at the time of Booking, so that we and/or the Accommodation Provider can advise as to any suitability or otherwise of your chosen accommodation. You must also promptly update us of any changes that may occur after Booking but before the Booking start date. If we and/or the Accommodation Provider reasonably feel unable to properly accommodate the particular needs of the person concerned, we/the Accommodation Provider must reserve the right to inform you of this.

14. Complaints

14.1 If you experience any issues with your accommodation whilst in destination, you must inform the Accommodation Provider immediately who will endeavour to put things right.

14.2 If your complaint is not resolved locally, you must send us formal written notice of your complaint within 28 days of your return, giving your Booking reference and all other relevant information. Please keep your written communication concise and to the point. If you fail to follow the requirement to report your complaint whilst in destination to the Accommodation Provider they will have been deprived of the opportunity to investigate and rectify your complaint, and this may affect your rights under your Contract with the Accommodation Provider in respect to the provision of the accommodation and/or your contract with us, where we book the accommodation for you.

15. Travel advice

15.1 It is your responsibility to check and comply with any travel, passport, visa, entry, health, vaccination, testing and immigration requirements applicable to your Booking. Requirements change on a regular basis and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through - and any requirements on your return to the UK.

In addition to the relevant embassies and/or consulates, travel and health information can also be found on the following websites:

FCDO (https://www.gov.uk/foreign-travel-advice)

https://www.diplomatie.gouv.fr...

NaTHNaC (https://travelhealthpro.org.uk/)

Brexit (https://www.gov.uk/visit-eu-switzerland-norway-iceland-liechtenstein)

GHIC: (https://www.gov.uk/global-health-insurance-card)

Passports: (https://www.gov.uk/apply-renew-passport)

15.2 We do not accept any responsibility or liability in the event that any person in your Booking cannot travel because they have not complied with any travel, passport, visa, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, vaccination certificates, testing kits and any other required documentation).

16. Your accommodation Booking

16.1 The classification of the accommodation is in accordance with the local standards of the country where the accommodation is located. The Accommodation Providers provide photographs and/or illustrations for our Website that provide an overview of the accommodation and services offered. These photographs and/or illustrations are provided for information only and may be subject to change as/when facilities become unavailable/available. Any such change shall be considered to be insignificant changes and we will not be liable for any compensation or for any loss, damage, cost or other expense incurred by you as a result.

16.2 Your Contract with the Accommodation Provider will set out what your liabilities are in regard to any breakages and/or damage to the accommodation. We shall not be liable for any loss, damage, cost or other expense that you may incur under your Contract with the Accommodation Provider.

17. Data protection

Our privacy policy sets out what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR: www.theskicompany.com/privacy-policy/.

18. Variation

These Booking conditions may be varied by us at any time and at our sole discretion. Any new Booking conditions will be published on our Website and will have immediate effect.

19. Law and jurisdiction

Your contract with us for the booking of the accommodation is governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract with us will be dealt with by the exclusive jurisdiction of the Courts of England and Wales.

Please check your Contract with the Accommodation Provider for details as to which governing law and jurisdiction applies to your Contract with them.

Updated

June 2022

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